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WVT is available to assist you in person, on the phone, by email or with the contact form.
Unresolved Problems – New York
If you are dissatisfied with our service, please contact customer support. If you are still dissatisfied, please ask to speak to a WVT supervisor or manager.
If WVT is unable to satisfactorily resolve a service or billing problem within a reasonable period of time customers may refer the issue to the NY Department of Public Service (DPS).
(M-F 8:30a – 4:00p)
Office of Consumer Services
NYS Department of Public Service
3 Empire State Plaza
Albany, NY 12223