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WVT is available to assist you in person, on the phone, by email or with the contact form.

Contact Information
  • Address:
    47 Main St., Warwick, NY 10990
  • Lobby Hours:
  • Office Hours:
    Monday to Friday, 8 a.m. to 5 p.m.
  • Toll Free:
    (800) 952-7642
  • Email:

Unresolved Problems – New York

If you are dissatisfied with our service, please contact customer support. If you are still dissatisfied, please ask to speak to a WVT supervisor or manager.

If WVT is unable to satisfactorily resolve a service or billing problem within a reasonable period of time customers may refer the issue to the NY Department of Public Service (DPS).


(M-F 8:30a – 4:00p)

Office of Consumer Services
NYS Department of Public Service
3 Empire State Plaza
Albany, NY 12223